Client Success

We don't ship
and ghost.

From a named CSM to weekly trainings to two-minute live chat - your team has a real person on the other end of every screen, every week, every quarter.

Book a Demo See what's included

< 2 min

Median live-chat response

NPS from active dealers

99.4%

Annual retention

24/7

Help center & email

What's included

Six ways we show up - every plan, no upsell

Support isn't a tier you pay extra for. Every dealership running AVA™ gets every one of these from day one.

Self-serve

Knowledge Base

Hundreds of articles, walkthroughs, and short videos covering every screen in AVA™. Search-first, written for operators - not engineers.

Always available

Your team at AVA™

Dedicated Success Team

A named Customer Success Manager who knows your store, your goals, and your numbers. They're on a first-name basis with your GM.

Named CSM, every account

Recurring

Weekly Team Trainings

Live sessions tailored to your team. New hire onboarding, advanced workflows, and product updates - every week, no extra cost.

Weekly · Live

Real-time

Live Chat Support

In-app chat that gets you to a human in under two minutes. Most issues are resolved in a single message thread.

Mon–Fri, in-product

Strategic

Quarterly Business Reviews

A working session every quarter to review your KPIs, surface untapped opportunities, and align on what to ship next.

Every 90 days

Direct

Email & Phone Support

Old-school works too. Email anytime, or pick up the phone - no IVR maze, no offshore handoffs.

Email + direct line

A week - and a year - with AVA™

Help is matched to the moment

Need an answer in 30 seconds? Or a strategic plan for next quarter? AVA™'s success layer scales from in-app chat to dedicated CSM - and you get all of it.

Hour 1

Live chat & help center

Stuck on a screen? Type into in-app chat or hit the knowledge base. Most questions never need a ticket.

Always-on

Day 1

Email & phone

Need a human? Email or call your dedicated support line. Answers come back same business day, not next week.

Direct

Every week

Team trainings

New hire? Promoted to manager? Product changed? There's a live session this week to get them up to speed.

Recurring

Every quarter

Business review

You + your CSM in a working session: KPIs, blockers, the next 90-day plan. Honest, practical, no slide-deck theater.